COMPLIMENTARY SHIPPING ON ORDERS OVER CAD $100

FREQUENTLY ASKED QUESTIONS

How do I visit the Showroom?

Click here to make an appointment.

What payment methods do you accept?

We accept cash, credit and debit for all in person sales and credit and debit for our online orders.

What is the return policy?

For sanitary and hygienic reasons, we do not offer refunds on purchases. All sales are final. No refunds and no exchanges.

All orders are carefully inspected and packaged before leaving our facility. In the rare event a damage occurs in transit, an email with pictures must be sent within 24 hours of receipt of the package. In such instances, we may offer to replace or fix the damaged style. For more information email us at contactchkor@gmail.com

How can I track my order?

Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. Visit Canada Post Track My Package and enter in your tracking number for instant updates.

Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!

Can I cancel or update my order? or change my shipping address?

If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

What are the shipping fees and delivery timeline?

Canada

Orders over $100

Standard Shipping $15

Express Shipping $22

FREE Shipping

3-9 business days

1-3 business days

USA

Orders over $150

Standard Shipping $22

Express Shipping $27

FREE Shipping

5-12 business days

3-7 business days

Chkor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer. If you receive your order in the mail and fail to pay duties and taxes on it and the courier company mails it back to us, you are not eligible for any refunds or credits.